Parking FAQs

Get answers to frequently asked questions about parking.

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Frequently Asked Questions about Mercantile Center Parking

Browse the most frequently asked questions for Mercantile Center. If you don’t see your question below, please reach out to our parking team using our contact form.

1. What are the garage operating hours?

Mercantile Center Garage is open for parking 24/7.

2. How do I sign up for Monthly Parking? What is the monthly rate?

To sign up for monthly parking, please contact the garage office, located on the 2nd floor of the 100 Front Street Building — Access through courtyard or the bridge on level 5.

Monthly parking rate is $150.00 per month with a $25.00 non-refundable activation fee on the first month. There is a 30-day cancellation policy on monthly parking.

3. What if I have trouble entering or exiting the garage and no staff is on site?

At every machine there is a help button which will reach our RMS team who will be able to assist you.

4. Which payment method can I use to enter Mercantile Center Garage?

When you pull into the garage you can either insert your credit card for a ticketless entry or you can press for a ticket. When using a credit card to enter, you must use the credit card to exit.

5. Is there a customer service number or email?

Yes, you can reach Mercantile Center Garage Office during our office hours.

Office Hours: Monday - Friday from 8 a.m. to 4 p.m.

Phone: 508-791-7689

Office Email/Customer Service: Contact us using our contact form.

6. Is Mercantile Center Garage a self-park or a valet garage?

Currently, the Mercantile Center Garage is a self-park garage. When volume picks up, we will transition to a valet assist where staff will stack park your vehicle and retain your keys.

7. Are there any charging stations in the Mercantile Center Garage?

There are currently two EV charging stations Located on the third level of the garage to the right of the Commercial Street entrance.

8. What are accepted payment methods within Mercantile Center Garage??

At the moment, Mercantile Center Garage accepts Credit card only: Visa, MasterCard, Discover, and American Express.

*Please note cash is not accepted at this time.

9. Is re-entry allowed into the garage?

Re-entry is not available at Mercantile Center Garage. Each time a customer enters the garage they must pay before exiting.

10. What if I am not going to an event but I park in the garage?

All posted rates are in effect either the daily rate or event rate.

11. What happens if I lose my ticket? How do I pay?

If you lose your ticket you can press the "lost ticket" button. Please note a $20.00 fee will display for lost tickets.

12. I purchased an online ticket. How do I park?

If using your phone, please turn up the phone brightness and scan your reservation at the entry. You will also need to scan your reservation at the exit upon leaving.

Please note: If you have a privacy screen on your phone the barcode will not scan. For customers with privacy screens, please print your reservation and scan upon entry and exit.

Also please be mindful of the times on the reservation, as early or late entry may incur additional fees.